Returns and Refunds

Returns

Claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, claims must be submitted no later than 30 days after the estimated delivery date.

If you notice an issue on the products or anything else on the order, please contact [email protected] so a problem report can be filed.

Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to the Printful facility. You will be liable for reshipment costs once an updated address has been confirmed with you (if and as applicable).

Unclaimed - Shipments that go unclaimed are returned to the Printful facility and you will be liable for the cost of a reshipment to yourself (if and as applicable).

Printful does not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.

Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:

1.  the supply of goods that are made to the consumer's specifications or are clearly personalized; 
2. sealed goods which were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons,

therefore Printful reserves rights to refuse returns at its sole discretion.

Refunds

Refunds normally extend to products, taxes, and shipping fees. However, transaction fees charged by the payment gateway will likely be lost and not refunded.

When possible and applicable, refunds will be made via the original payment gateway or method used.

This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.

For any questions, please contact [email protected]